Refund policy
30-Day Money-Back Guarantee
We want you and your cat to love your PawProof mat. If you're not satisfied for any reason, you can request a return or refund within 30 days of delivery.
How to start a return
- Email us at support@pawproof.shop with your order number and the reason for your return. Photos help if the item arrived damaged.
- We'll reply within 24–48 hours with return instructions. Items sent back without first contacting us cannot be accepted.
- Once your return is received and inspected, we'll issue your refund to the original payment method.
Conditions
- Items must be returned in clean, reusable condition, ideally in the original packaging.
- Return shipping costs are the customer's responsibility unless the item arrived damaged, defective or incorrect.
- Original shipping charges (if any) are non-refundable.
Damaged, defective or wrong items
Please contact us within 7 days of delivery with photos. We'll send a free replacement or a full refund — no need to return the item in most cases.
Exchanges
Need a different size or color? Email us and we'll help you exchange it.
Refund timing
Approved refunds are processed within 5 business days. Depending on your bank or card issuer, it may take an additional 5–10 business days to appear on your statement.
Cancellations
Orders can be cancelled free of charge within 12 hours of purchase, before they ship.
